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Company Information
Outer art co
ABN: 87118584151

Phone 0402 598 584

 

Shipping and Delivery Policy
We deliver products Australia wide using E-Go.com.au. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Outer art co individually produces each order and production time is approximately 2 to 3 weeks. Standard delivery timeframes are between 7-10 business days from the time of dispatch, please note this does not include the 2 to 3 week production time.

If you are a customer not living in Australia, we will not charge you Australian goods and services tax. Regarding delivery, you will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country. Delivery times may vary for international orders depending on location.

Damage or loss in transit is rare however it happens. Please inspect your item before signing for the delivery. If the item arrives damaged we will take responsibility for it. Please call us to organise the return of damaged goods. Please note if goods have been received and signed for as received in good order and condition at the time of delivery then a return, exchange or refund will not be issued as the goods are deemed as received in good order and condition.

More information on delivery can be found directly on the e-go.com.au website.

If you have any questions regarding our delivery policy, please contact our customer support centre at info@outerart.com.au or by calling the Team at Outer art co on 0402 598 584

 

Customer Service Policy
Outer art co is committed to providing exceptional customer service and quality Australian designed and produced products. We endeavour to make sure that all of our pricing is true and correct and all products listed on our website are made individually with care. Production time is approximately 2 to 3 weeks. Standard delivery timeframes are between 7-10 business days from the time of dispatch, please note this does not include the 2 to 3 week production time. The delivery timeframes for international orders will vary depending on location. Outer art co individually makes each order. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Refund Policy
Please choose your item carefully and check your sizes. We do not give refunds if you simply change your mind, make a wrong decision or choose the incorrect size or colour. You can choose between a refund, exchange or credit where goods are faulty, have been damaged in transit or are different to the product purchased on the website. Outer art co must receive notification that the piece has arrived damaged, is faulty or the wrong item has been supplied within 48 hours of receiving your delivery. Once the return has been lodged Outer art co will negotiate arrangements for the return of the item, exchange or refund. Please note if goods have been received and signed as received in good order and condition at the time of delivery then a return, exchange or refund will not be issued as the goods are deemed as received in good order and condition.

 

Privacy Policy
Outer art co is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured. We only use this information to identify your orders, provide you with our newsletters (if you have subscribed) and personalise your shopping experience with us. That is all. We do not pass on/sell/swap any of your personal details with anyone.

Outer art co uses cookies to allow you to login to your account, and purchase items in your shopping cart. We don't treat the data collected as personal information or use it in association with other personal information. Cookies sent to your computer from Outer art co only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use the Outer art co web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. At Outer art co we do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

We are always very happy to answer any questions you may have regarding privacy, via email at info@outerart.com.au or call the Team at Outer art co on 0402 598 584

 

Security Policy
Secure online payment

The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while buying on line at Outer art co. Our online merchant is Westpac and our payment gateway is E-Way. The payment process is protected by industry standard 128 bit SSL (SecureSocket Layer) encryption between the customer's browser and the Outer art co web site, and again between the Outer art co web site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never stored on the web server in any format. This eliminates the risk of customers' financial information being accessed by any third-party.

All customer account passwords are stored using a one-way encryption algorithm(MD5). No passwords are ever stored as plain-text.

If you have any questions regarding our security policy, please contact our customer support centre at info@outerart.com.au or by calling the Team at Outer art co on 0402 598 584